CASS

Complaint And Suggestion System (CASS)

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e-CASS

The Complaint Management System enables customer service representatives to record a product or service complaint coming in from multiple sources such as phone, fax, mail, email, or the web. All critical and pertinent details about the product as well as the incident are captured using a user-friendly input form. Depending on the complaint data captured, the complaint record is automatically routed for further triaging based on the company’s policies.

The Complaint Management system automatically queues all complaints that need further triaging to be reviewed by the relevant complaints coordinator/manager. The complaint coordinator will get to analyze the risk using pre-defined risk standards of the reported complaint. .

Complaint Initiation
Product History Review
Customer Communication
Regulatory Reporting and Submission

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TRINETRADHAR INFO SOLUTION PVT. LTD.

We are the leading information technology consulting, services, and business process outsourcing organization that envisioned and instigated the adoption of the flexible business practices that today enable our client companies to operate more efficiently and produce more value.