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e-CRM
Customer Relationship Management software
Features :
- Customer backup and restore
- Interaction logging
- Integrated Knowledge Management
- Real-time appointment booking and scheduling
- Self-service portals for non-CRM audience
- SLAs for custom entities and other system entities
- Track progress of SLA KPIs with timer control
- Merge cases
- Configure lookup field properties to show filtered records
- Access forms and dashboards using keyboard navigation
- Integrated with interactive service hub
- Data Export service
- Connected & Disconnected Mobile Service
- Service Analytics
- Help Desk
- Customer Priority Classification
- Escalation Matrix and Case classification
- CRM Connectors and Apps Features in Product
- Mobile Features in Product
- Productivity Features
- Email & SMS Integration Features
- Intelligence Features
- Analytics Features
- CRM for public sector feature
- While level Source Code provided
- Customization Features
- SDK Features
- Navigation & User Interface Features
- Contact Centre Feature
- Upto 1 Year support is available from OEM
- Unlimited User Handling Capability
- Free support on the existing features for 1 year
- Software supplied by Media
Unlimited Agents License
Perpetual license, that is, the product never expires. Support & update can be renewed every year
Perpetual license, that is, the product never expires. Support & update can be renewed every year
One Click installer
TISPL Helpdesk to use GUI and CLI installer to install the product
TISPL Helpdesk to use GUI and CLI installer to install the product
Search
TISPL Helpdesk has an inbuilt search option for easy navigation and access to the available tools and options
TISPL Helpdesk has an inbuilt search option for easy navigation and access to the available tools and options
Comments on articles
TISPL Helpdesk allows users to leave personal comments on saved articles
TISPL Helpdesk allows users to leave personal comments on saved articles
Unlimited content
TISPL Helpdesk comes with the capability to upload unlimited content such as many articles and FAQs
TISPL Helpdesk comes with the capability to upload unlimited content such as many articles and FAQs
Ticketing Management
TISPL Helpdesk ticketing management system helps you to manage tickets and queries efficiently and effectively
TISPL Helpdesk ticketing management system helps you to manage tickets and queries efficiently and effectively
SLA Management
TISPL Helpdesk comes loaded with an integrated, time-assigned resolution and support system based on SLA
TISPL Helpdesk comes loaded with an integrated, time-assigned resolution and support system based on SLA
Priority Management
TISPL Helpdesk comes loaded with integrated time-assigned priority ticket resolution and support system
TISPL Helpdesk comes loaded with integrated time-assigned priority ticket resolution and support system
Rich Text HTML editor
TISPL Helpdesk comes with a Rich HTML text editor and allows ticket replies in rich HTML text
TISPL Helpdesk comes with a Rich HTML text editor and allows ticket replies in rich HTML text
Auto Reply
TISPL Helpdesk comes with an auto reply system for every ticket raised
TISPL Helpdesk comes with an auto reply system for every ticket raised
Customer Portal
TISPL Helpdesk comes with customer portal to track ticket status and access knowledge base
TISPL Helpdesk comes with customer portal to track ticket status and access knowledge base
Daily Notification/Report
TISPL Helpdesk sends daily reports to its administrators and agents about tickets
TISPL Helpdesk sends daily reports to its administrators and agents about tickets
Multilingual Language upload
TISPL Helpdesk also has multilingual support through which one can customize the entire project to any language
TISPL Helpdesk also has multilingual support through which one can customize the entire project to any language
Change ticket owner
Ticket ownership can be changed from one user to another
Ticket ownership can be changed from one user to another
Ban List
TISPL Helpdesk allows administrators to create a ban list of users who are prohibited from raising tickets
TISPL Helpdesk allows administrators to create a ban list of users who are prohibited from raising tickets
Ticket Merging
Merge duplicate tickets belonging to the same owner
Merge duplicate tickets belonging to the same owner
Ticket Workflow
Define your own custom workflow for ticket creation
Define your own custom workflow for ticket creation
Search Engine Friendly Links
TISPL Helpdesk allows users to create search-engine-friendly URLs
TISPL Helpdesk allows users to create search-engine-friendly URLs
Sort article according to category
Easy-to-use tools help you to sort articles into categories
Easy-to-use tools help you to sort articles into categories
Responsive design
TISPL Helpdesk has responsive design that can be used from any platform, be it computer, smartphone or tablet
TISPL Helpdesk has responsive design that can be used from any platform, be it computer, smartphone or tablet
Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities
Email Integration
TISPL Helpdesk can read emails and generate tickets out of every email. Email replies to a ticket are automatically attached to the ticket
TISPL Helpdesk can read emails and generate tickets out of every email. Email replies to a ticket are automatically attached to the ticket
API
Expand and integrate TISPL Helpdesk with other platforms using API
Expand and integrate TISPL Helpdesk with other platforms using API
In app notification
Get Social media style notifications within the web app
Get Social media style notifications within the web app
Ticket Overdue
A separate tab and icon to track tickets which have passed their SLA time limit
A separate tab and icon to track tickets which have passed their SLA time limit
Multi Channel
Ability to raise tickets via phone, facebook& twitter
Ability to raise tickets via phone, facebook& twitter
Release Management
Linked with changes, Schedule releases, Notify everybody in organization
Linked with changes, Schedule releases, Notify everybody in organization
Change Management
Plan, track and rollback changes, Change approval custom workflow
Plan, track and rollback changes, Change approval custom workflow
Problem Management
Problem identification, Problem analysis, Solution to identified problems, Linked with tickets
Problem identification, Problem analysis, Solution to identified problems, Linked with tickets
Asset Management
CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships
CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships
Active Directory Integration
Source Code
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